Privacy Policy

Last updated: September 21, 2025

Who we are

Human Connection Lab, operated by Michelle Renee Dziadzio, located at PO Box 27291 San Diego, CA 92198 .
Contact: michelle@humanconnecitonlab.com.

What this policy covers

This policy explains what personal information we collect, how we use it, when we share it, how we keep it secure, and the choices you have. It applies to HumanConnectionLab.com and any services that link to this policy.

Information we collect

Information you provide

Contact details, for example name, email, phone, and message content, when you submit a form or book a call.
Account and profile details if you create an account.
Payment and billing details processed by our payment providers. We receive limited information such as payment status and last four digits of a card.
Communications, for example emails, chat messages, and feedback.
Preferences, for example newsletter opt in or cookie choices.

Information collected automatically

Usage data, for example pages viewed, links clicked, and referring pages.
Device and technical data, for example browser, device type, IP address, and approximate location derived from IP.
Cookies and similar technologies. See “Cookies and similar technologies” below.

Information from third parties

If you arrive through a referral link or advertisement, we may receive attribution data.
If you schedule or pay through a third party, we receive booking or transaction metadata.

How we use your information

We use information to:

Provide and improve our website, services, and customer support.
Process bookings, payments, and administrative tasks.
Send transactional emails, for example confirmations and reminders.
Send marketing communications if you have opted in. You can opt out at any time.
Analyze performance and troubleshoot issues.
Protect against fraud, abuse, and security risks.
Comply with legal obligations and enforce our terms.

Legal bases for processing (EEA and UK visitors)

Where GDPR applies, we process your information under these legal bases:

Performance of a contract, for example to deliver services you requested.
Legitimate interests, for example site security, analytics, and improving services, provided these interests are not overridden by your rights.
Consent, for example email marketing and non essential cookies. You can withdraw consent at any time.
Legal obligation, for example tax and accounting records.

Sharing your information

We do not sell your personal information. We share it only with:

Service providers who help us operate the website and deliver services, bound by confidentiality and data protection terms. Typical providers include:
- Website host or platform: Squarespace.
- Analytics: Google Analytics, Plausible.
- Scheduling: Practice Better, Calendly.
- Payments: Square, Stripe.
- Email service: Flodesk.
Professional advisors and authorities when required by law or to protect rights, safety, and security.
Business transfers in connection with a merger, acquisition, or sale of assets.

Cookies and similar technologies

We use cookies and similar technologies to run the site, remember preferences, and understand how visitors use our pages.

Types:

Strictly necessary cookies, required for core features.
Functional cookies, for example remembering preferences.
Analytics cookies, for example understanding page traffic.
Marketing cookies, if we run ads or retargeting.

You can manage cookie preferences at any time here: [link to cookie settings]. You can also control cookies in your browser settings. Blocking some cookies may affect site functionality.

Your privacy rights

Depending on where you live, you may have rights over your personal information.

California residents (CPRA)

You may have the right to:

Know what categories of personal information we collect and disclose.
Access specific pieces of personal information.
Delete personal information, subject to legal exceptions.
Correct inaccurate personal information.
Opt out of the sale or sharing of personal information for cross context behavioral advertising. We do not sell personal information. If we use cross context advertising, you can opt out here by emailing michelle@humanconnectionlab.com.
Limit the use of sensitive personal information, if we collect it for non essential purposes.

To exercise rights, email michelle@humanconnectionlab.com. We will verify your request and respond within the timelines required by law. You can designate an authorized agent to act for you.

EEA and UK residents (GDPR)

You may have the right to:

Access, correct, or delete your data.
Object to or restrict certain processing.
Data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.

To exercise rights, contact us at michelle@humanconnectionlab.com.

Other US states

Residents of other states with privacy laws may have similar rights. Contact us at michelle@humanconnectionlab.com to make a request.

Data retention

We keep personal information only as long as needed for the purposes described above, including legal, accounting, or reporting requirements. Typical retention periods:

Account, booking, and transaction records: up to 10 years.
Marketing contact data: until you unsubscribe or your address bounces, then limited suppression records are kept.
Site analytics: retained per provider defaults or as configured by us.

Security

We use administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure. If we learn of a breach that affects your information, we will notify you and any regulators when required.

International data transfers

If you are outside the United States, your information may be transferred to and processed in countries that may not provide the same level of protection as your home jurisdiction. Where required, we use approved safeguards such as Standard Contractual Clauses.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

Third party links

Our site may link to third party websites or services that we do not control. Their privacy practices are governed by their own policies.

Do Not Track

Some browsers offer Do Not Track signals. Our site does not currently respond to these signals. You can control cookies through the settings described above.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page. If the changes are material, we will provide a prominent notice.